Customer Success Manager

At Retail Unity

What is it like to be a Customer Success Manager at Retail Unity?

Are you a customer-centric pro with a passion for building strong relationships? Do you thrive in a fast-paced environment where you can help clients succeed? If so, we want you on our team as a Customer Success Manager!

In this role, you’ll be responsible for ensuring that our retail clients are successful in using our SaaS tools and services. You’ll work closely with clients to understand their needs and requirements, and manage the development of custom solutions and features in our inbound scrum boards. And with a focus on providing exceptional customer service, you’ll make sure our clients feel heard and supported, especially during peak sales events and other important milestones.

But it doesn’t stop there! As a proactive and strategic member of the team, you’ll also identify opportunities to upsell existing tools and services and educate clients on new features and capabilities as they are released. You’ll work closely with the sales and marketing teams to identify opportunities for growth and expansion with existing clients, and stay up-to-date with industry trends and developments.

So if you’re ready to be a key player on a dynamic and customer-focused team, we want to hear from you! Bring your skills and passion for building strong relationships to the table and let’s make a difference together.

Requirements

  • Proven ability to build and maintain strong relationships with clients, serving as the primary point of contact for their needs and inquiries.
  • Demonstrated understanding of clients’ business goals and objectives.
  • Experience managing the scoping and priorities on new developments in inbound boards, working closely with development teams.
  • Proactive approach to identifying opportunities to upsell existing tools and services.
  • Excellent customer service skills, with a focus on making clients feel heard and supported, particularly during peak sales events and other important milestones.
  • Strong analytical skills, with the ability to monitor client satisfaction and usage metrics and provide regular reports and updates to the management team.
  • Knowledge of industry trends and developments, with a desire to stay up-to-date on the latest developments.

Qualifications & Skills

  • Retail and SaaS expertise: With a Bachelor’s degree in business, marketing, sales, or at least 5 years of experience in customer success, account management, or a related role, you’ll bring a strong understanding of the retail industry and the SaaS business model to the table.
  • Project management pro: Familiarity with Atlassian or similar tools will help us all stay organized and manage multiple tasks and projects with ease.
  • Communication master: Excellent communication and interpersonal skills are a must, as you’ll be building and maintaining strong relationships with clients in both English and Dutch.
  • Problem-solver extraordinaire: Strong problem-solving and decision-making skills are essential for this role, as you’ll be helping clients overcome challenges and achieve their business goals.
  • Proactive and strategic: A proactive and strategic approach to customer success is key, as you’ll be helping clients succeed and identify opportunities for growth.

Interested? Apply now!

We look forward to meet you.

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The head office in Rotterdam

We have our Head Office in Rotterdam, right at the edge of City centre. Step out of our door and you're in the middle of the Heemraadssingel Park. And with all means of public transportation close by you're just one stop away from all the shops, bars and restaurants.

Service International Clients from our Bangkok office

Located at the Taksin Bridge 50 meters from the Saphan Taksin Skytrain station. Also the port location from which you can take the boat on the Menam river to the Riverside hotels and the Icon Siam mall.

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Work with the largest names in the MENA area. Top-end high fashion, The largest shoe-store in the world and one of the top Healthcare players in this region.

What is it like working at Retail Unity?

GREAT TEAM SPIRIT

Small teams, great colleagues and exciting opportunities.

PERSONAL GOALS

Let us know what want to achieve. We encourage initiative.

FIRST CLASS NETWORK

Work with the best in Retail, Logistics and Software across the Globe.

FLAT STRUCTURE

No elongated decision making processes. Can-do mentality.